Our services
East Grampians Health Service (EGHS) provides an extensive range of acute, residential, home and community based services. Located at both Ararat and Willaura, these services operate throughout Ararat Rural City.
Services provided at EGHS are divided into three main groups:
Inpatient/Acute Services
These are services that the public access for short term health care needs, for example, an operation or treatment of an acute illness that requires a short hospital stay.
Aged Care Residential Services
EGHS provides quality care for older people who require high level care (nursing home) or low level care (hostel) in spacious modern accommodation.
Community Services
These are services that the public may access at any time for a short period i.e. physiotherapy. Some of these services are provided in your home for example: District Nursing.
Patients, Residents, Clients Right & Responsibilities
East Grampians Health Service supports the rights of patients, residents and clients and their carers by providing a clear statement of expectations that is understood by both users and providers
At East Grampians Health Service it is expected that respect will be demonstrated to everyone by everyone
You have the right to:
Access | A right to access health care |
Safety | A right to receive safe and high quality health care |
Respect | A right to be shown respect, and to be treated with dignity and consideration |
Communication | A right to be informed about services, treatment, options and costs in a clear and open way |
Participation | A right to be included in decisions and to make choices about your health care |
Privacy | A right to privacy and confidentiality of your personal information |
Comment | A right to comment on your health care, and to have your concerns addressed |
You have the responsibility to:
Work with your treating team by providing relevant information about your health and circumstances that may influence your treatment, recovery or stay in hospital
If you would like to provide feedback, please contact:
Manager Executive Services
Email: glenys.andrew@eghs.net.au
Telephone : 03 5352 9303
PO Box 155
Ararat 3377
Health Information
The Freedom of Information Act 1982 (FOI) gives you the right to request information held by: Public hospitals, community health centres and other public organisations
For all FOI applications follow the attached guidelines and submit the ‘Freedom of Information Request' form.
Click Here for Guidelines and Form
